With over 15 years of experience in customer service, Lerna stands out for her human-centered approach, passion for client satisfaction, and ability to build lasting and authentic relationships.
Having worked for 12 years at TELUS, she earned several national awards for her excellence in customer service and outstanding performance. This experience allowed her to develop a keen sense of listening, exceptional adaptability, and exemplary professionalism.
Dynamic, motivated, and proactive, Lerna distinguishes herself through her positive energy and natural leadership. She enjoys taking on new challenges, inspiring those around her, and actively contributing to collective success.
Her patience, kindness, and ability to remain calm in all circumstances make her a valuable team member and a true ambassador of quality customer service.
Always striving for excellence, she perfectly embodies the values of commitment, respect, and efficiency that make a difference in every interaction.